OUTSIDE OF CETRA’S OFFICE HOURS AND FOR EMERGENCIES ONLY, RESIDENTS CAN CALL 020 7926 6000.
Emergency repairs are when the fault could cause serious health and safety problems or severe damage to your home if not fixed or made safe.
• Total power extinction
• Total loss of heating and hot water
• Unblocking a blocked bath tub, basin or sink only if it back surging
The following are not emergencies:
• Partial heating loss
• No hot water where an electric immersion tank is present
• Broken light fitting/switch and blown light bulbs
• Minor water leaks
Non-emergencies should be reported to the office the next working day.